Shipping policy

How we ship

Every piece ships from our studio in Dubai with DHL Express.

We dispatch your order within 2 working days. DHL then delivers in about 3 to 5 working days, depending on where you are.

When your order ships, we email you a tracking link.

DHL may ask for a signature. Anyone at the delivery address can sign, and once signed for, the parcel is delivered.

Shipping costs

Free tracked shipping on orders over $150 (US), £100 (UK), €130 (EU), CA$220 (Canada), A$250 (Australia), NZ$250 (New Zealand), AED 400 (UAE) and US$150 everywhere else. Below that, a flat shipping fee is shown at checkout. Areas DHL classes as remote are not covered by free shipping.

Shipping to more than one address

You can send pieces from one order to different addresses. Each address is charged on its own: free over your market's minimum, a flat DHL fee below it.

Import duties and taxes

Outside the UAE and the UK, you choose at checkout: pay import duties and taxes there, so nothing more is due on delivery, or pay them to DHL on delivery. In the United States this includes tariffs.

In the UK, VAT and import duties may apply. They are paid to DHL on delivery. UAE orders have no import duties.

Duties, taxes and tariffs are set by your country, not by us.

If duties are refused or left unpaid, the parcel comes back to us. We then refund the price of your piece, minus the original shipping, the return shipping and any charges DHL bills us.

Returns

See our Refund and Returns policy.