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Frequently Asked Questions
Product Information
Our skylines are made of high-quality recycled acrylic.
Its not only a sustainable material but it also allows us to laser cut the most intricate details.
The City Silhouettes come in three sizes:
Small: 60 cm x 8.5 cm – 23.6 in x 3.3in.
Medium: 90 cm x 12.75 cm – 35.43 in x 5.02 in.
Large: 120 cm x 17 cm – 47.25 in x 6.7 in.
All skylines come with pre-cut holes and matching nails for easy assemble. Scan the QR code on your skyline for further instructions.
Our City Tracks are printed in Matte White acrylic using UV technology printed.
Track:
6mm high Glossy Black, laser cut acrylic racetrack,
Hand mounted to the acrylic printed background.
Frame:
Black finish fibreboard with paper foil.
Our City Lights measure:
- Height: 12 cm - 4.7 in;
- Width: 70 cm - 27.5 in;
- Depth: 5 cm - 2 in.
Powered by 5.2V rechargeable battery;
Comes with USB charging cable;
Charges in 3 hours. It may need to be charged before use.
Shipping and Returns
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Our products come in beautifully designed packaging. Each order is wrapped in plain kraft paper to protect the packaging and prevent any surprises from being ruined.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We go above and beyond with our packaging, so your silhouette it should reach you in perfect condition. However, we accept that things can go wrong.
If anything happens, and your City Silhouette is in any way less than perfect, please contact us via the e-mail: info@siluet.co within 28 days of placing your order, with your order details and pictures of the damaged/wrong item and we will replace it for you, free of charge.
If by any reason you'd like to return an item, please email info@siluet.co so we can assist you.
Returns are accepted within 28 days of purchase.
Siluet - City Silhouette does not offer free returns.
For wholesale please contact julie@siluet.co
You can contact us through our contact page we will be happy to assist you.
You can also email us at info@siluet.co