Shipping & Returns

Shipping

Every piece is made in our Dubai studio and sent with DHL Express, fully tracked. We dispatch within 2 working days, and DHL delivers in about 3 to 5 working days after that. Your tracking link arrives the day your piece leaves us.

Free tracked shipping over $150 (US), £100 (UK), €130 (EU), CA$220 (Canada), A$250 (Australia), NZ$250 (New Zealand), AED 400 (UAE) and US$150 everywhere else. Below that, a flat fee shows at checkout. Areas DHL classes as remote are not covered.

Shipping to more than one address

Send pieces from one order to different addresses. Each address is charged on its own: free over your market's minimum, a flat DHL fee below it.

Christmas

Order by 11 December for Christmas delivery.

Duties and import taxes

Outside the UAE and the UK, you choose at checkout: pay duties now and nothing is due at the door, or pay DHL on delivery. In the US this includes tariffs. In the UK, VAT and import duties may apply, paid to DHL on delivery. UAE orders have no import duties.

Returns

Changed your mind? You have 14 days from delivery. Email info@siluet.co with your order number and we will send you the return shipping cost and a shipping label. Once your piece arrives back with us, we refund your order minus the return shipping cost.

Pieces must come back unused and in resale condition, in their original packaging, with all included hardware, manuals and information cards. Custom items are made for you alone and cannot be returned.

Import duties, taxes and tariffs are not refundable by us, because we never receive them. They go to your country's authorities, so please contact your local customs office to claim them back.

Buy 3, pay for 2 orders

Offer orders are refunded at the price you paid, and all three pieces need to come back together. Shipping to extra addresses is not refundable unless the mistake is ours.

Arrived damaged?

We are sorry. Email us within 48 hours of delivery with photos of the piece and the box, and we will send a replacement at no cost, shipping included.

Read the full Shipping policy · Read the full Refund and Returns policy