All You Want To Know
Sizing, shipping, hanging, returns.
If you can't find what you are looking for, email us at info@siluet.co and our team will help you.
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Choosing your piece
Which size should I choose?
What are your pieces made of?
Is the Gold and Silver real metal?
Are your skylines AI generated?
How sustainable are your materials?
Do you have my city?
Can I suggest a city for the collection?
Can you make a skyline that is not on the site?
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Ordering and gifting
What payment methods do you accept?
Do you offer gift wrapping services?
Do you sell gift cards?
Can you do corporate or bulk orders?
When can I reach your team?
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Shipping and delivery
How long does it take to make my piece?
When do you dispatch orders?
Which carrier do you use?
How long until my Siluet arrives?
How much is shipping?
Do you ship to my country?
Will I pay customs duties or VAT?
How do I track my order?
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Returns and damages
Can I return or exchange my Siluet?
Where do I send my return?
My order arrived damaged. What now?
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Hanging and caring
How do I hang my City Silhouette?
Can I hang it without making holes?
How do I hang a City Track?
How do I look after my Siluet?
I lost the nails. Can you send more?
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Sometimes we don't have the answer; other times, all you need is different wording.
But if it all fails, just email us at info@siluet.co and we will do our best to assist you.