Les réponses, avant même que vous ne posiez les questions
Tailles, expédition, accrochage, retours. Si la réponse dont vous avez besoin ne se trouve pas ici, écrivez-nous et une vraie personne vous répondra.
1 of 5
Choosing your piece
Which size should I choose?
What are your pieces made of?
Is the Gold and Silver real metal?
Are your skylines AI generated?
How sustainable are your materials?
Do you have my city?
Can I suggest a city for the collection?
Can you make a skyline that is not on the site?
2 of 5
Ordering and gifting
What payment methods do you accept?
Do you offer gift wrapping services?
Do you sell gift cards?
Can you do corporate or bulk orders?
When can I reach your team?
3 of 5
Shipping and delivery
How long does it take to make my piece?
When do you dispatch orders?
Which carrier do you use?
How long until my Siluet arrives?
How much is shipping?
Do you ship to my country?
Will I pay customs duties or VAT?
How do I track my order?
4 of 5
Returns and damages
Can I return or exchange my Siluet?
Where do I send my return?
My order arrived damaged. What now?
5 of 5
Hanging and caring
How do I hang my City Silhouette?
Can I hang it without making holes?
How do I hang a City Track?
How do I look after my Siluet?
I lost the nails. Can you send more?
Nothing matched that
Essayez un mot plus court, ou envoyez un e-mail à info@siluet.co et nous y répondrons nous-mêmes.